Our 7 days return policy
You may return most new, unopened items within 7 days of delivery for a full refund. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. You also need to upload the image of the product while stating the reason for returning. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
If any product is found defective in the package, contact the customer support right away through email at ‘[email protected] www.thechitrakala.com ‘ or update the return status from your account on www.thechitrakala.com. Please also click the photographs of the defective product and upload it with stating the reason for the return. We will arrange a pick up from your place and upon receiving the product, we will inspect it and make sure that it is exchanged and delivered to you in pristine condition or a full refund will be made as per terms and conditions.
Please note that the exchange of products is subjected to the availability of the products at the time of returning the product.
Please note: in case of a defective product received at your end, you must notify www.thechitrakala.com within 24-48 hours.
Note that some special rules pertaining to promotional offers might take priority over the www.thechitrakala.com 14 days Returns Policy
For any kind of further queries, please feel free to contact our customer care [email protected]